Code of Conduct
YMCA members, youth and teens in our programs must adhere to a code of conduct. We are committed to providing a safe and welcoming environment for all.
Membership Policies and FAQs
Joining fees, refunds, holds and access
The joining fee is a non-refundable, one-time payment made upon joining. As long as membership remains continuous, the joining fee is paid only once. New members are required to pay 50% of the joining fee upon joining. The remaining 50% will be collected in your next, immediate draft.
If the YMCA of the Triangle is offering a discounted joining fee, you must pay the entire joining fee at the time of joining. Discounted joining fees cannot be broken up into additional drafts.
If you discontinue your membership before completing both joining fee payments, you will continue to be charged the remaining joining fee until it is paid in full. If a member rejoins within three months, the joining fee is waived.
The joining fee is based on your membership type. If you upgrade your membership within the first six months, you will be responsible for the difference in the joining fee. In addition, no refunds will be issued for a membership downgrade.
We accept major credit/debit cards (Visa, MasterCard, Amex), checks and prepaid credit/debit cards. Your automatic withdrawal date will normally be the 1st, 9th, 17th or 24th of each month.
Important: If your draft date falls on a weekend or bank holiday, you will be drafted the following business day.
It is your responsibility to notify your YMCA branch or the Customer Service Center to update your payment information.
Young Adult: Age 14 - 28
Adult: Age 29 - 64
Senior Adult: Age 65 and older
Dependents: Age 22 and younger
Dependents are age 22 and younger who live in the same household. They can include children, grandchildren or other children, and the member must be the parent or guardian and declare the dependents on their taxes. Dependents must be removed from the membership within six months following their 23rd birthday. Dependents may then join as a young adult without paying the joining fee. After six months, a joining fee will be required.
We ask that you join the YMCA location you plan to use the most. Usually, this is the YMCA closest to where you live and/or work.
You have access to all YMCAs in the Triangle and beyond.
Visiting active YMCA members from any other state are welcome to visit a YMCA of the Triangle branch free of charge. YMCA Nationwide Membership restrictions may apply. Visiting members from YMCAs outside the YMCA of the Triangle are not eligible for member program pricing.
Periodically, we review member usage statistics. We may notify you and transfer your branch affiliation and fees to the YMCA you frequent the most.
On average, at least 50% of your visits must be to your home YMCA - the location YMCA/association that enrolled you and collects your membership dues.
If you are a college student, you will need to join the YMCA where your usage is 50% or more. Nationwide Membership is based on individual usage, not the family unit.
Guests are welcome and must be accompanied by a YMCA of the Triangle member and pay a daily guest fee, per visit.
Guests must check in and provide photo identification.
Members ages 14 and older may bring a guest to the YMCA. Members ages 14 - 17 must bring a guest who is at least 14 years old.
Guest Fees
- Adult (age 18 and up): $30 per day
- Student (age 17 and under, no child care): $15 per day
Access
Some branches may have restrictions on guest access to space due to heavy member use (e.g., basketball courts, summer pool hours/days). Branches may also have restrictions on the days and times guests can visit.
One-day guest passes can be purchased for use at outdoor pools Monday through Friday. They cannot be purchased for use at outdoor pools on Saturdays, Sundays, Memorial Day, the Fourth of July and Labor Day.
Check with the visiting branch before you arrive to see if restrictions are in place.
*The East Triangle YMCA only allows one guest per member at the pool. Guests and members must be age 16 or older.
*On-site child care is two hours maximum per day, and the guest must be in the YMCA facility during this time.
If you have been a member for over six months, you may upgrade to any membership category without paying an additional joining fee
Changes to membership types are prorated based on the upgrade/downgrade date and the new membership category pricing. You will be drafted these pro-rated fees in addition to your next monthly rate.
If you are having trouble with a YMCA membership due to financial circumstances, please consider applying for financial assistance.
The YMCA helps hundreds of people each year with membership scholarships.
YMCA of the Triangle members may temporarily hold their membership - for a minimum of one month and a maximum of six consecutive months in a calendar year.
To place a hold on membership, members must fill out a membership change form at any Y branch Welcome Center or email the Customer Service Center. A monthly fee of $15 will be charged for the duration of the hold period. Annual memberships may be put on hold by paying a $10 monthly fee for each month on hold.
If you need to cancel your Y membership, please provide written documentation to your YMCA branch in person or the Customer Service Center by email no less than 15 days before your automatic payment withdrawal. Cancellation is not complete until written confirmation is provided by the YMCA.
Members who cancel their membership and rejoin within three months pay no joining fee; those who rejoin within four to six months pay 50% of the joining fee; those who rejoin after seven months pay the full joining fee.
You are responsible for checking your bank and credit card accounts to ensure that automatic payments have been stopped.
Program Policies and FAQs
Changes, cancellations, waitlists and drafts
Weekly programs are not transferable. Deposits are non-refundable and non-transferable. The YMCA must receive a cancellation requesting two weeks prior to cancel the original week. A new weekly program or session must be purchased online if space is available, and all applicable fees will be charged.
In order to change a yearly program, such as After School, Before School and All Year Track Out Camp, the YMCA must receive a written notice two weeks prior to the start of the change in the program. The registration fee is nonrefundable and non-transferable. A new registration fee will be charged per change.
You may contact the YMCA online to request a program change.
YMCA Before and After School programs can be purchased for the entire school year. The days selected during the registration process remain the same for the entire school year. The days are not transferable to any other days in that week. If additional days of care are needed for any week, an additional purchase from the weekly option will need to be made.
Payments for the Yearly Program
YMCA yearly child care program fees are spread evenly across your child’s enrollment period. The monthly amount is the same. The number of service days varies in each month based on the school calendar. The number of days selected for the entire year is based on a consistent schedule. The days are calculated based on the school calendar. The days selected for yearly programs are non-transferable to other days in the week.
Example
September has 20 school days, monthly payment is $189
December has 13 school days, monthly payment is $189
These programs require a $30 deposit due at registration. The YMCA will draft equal amounts once a month on the draft date selected during registration (1st, 9th, 17th or 24th).
Parents may visit their online account and pay down their balance ahead of a scheduled draft.
YMCA Summer Day Camp, Track Out Camp, Intersession and Before and After School programs can be purchased by the week.
A deposit is due for advanced registrations. ($20 per week, Day Camp, Track Out Camp and Intersession; $5 per week for Before and After School)
The balance is due on the first of each month for the care provided.
Parents may pay for sessions in full or the YMCA will draft on the first of the month for that month's weeks of programs. (For example, a July 1 draft would pay for all July weeks of camp. An October 1 draft would pay for all October weeks of Track Out or After School.)
Once the first of the month has passed, the YMCA requires payment in full for that month's weeks of programs.
For Before and After School, the number of service days varies based on the number of days selected during registration. Weekly purchases can be made in 5-, 4-, 3-, or 2-day options, each with its own rate. The total amount due is calculated on the number of days selected in the registration process. A late fee is charged for weekly purchases made on Saturday for the next week of care.
Days are not transferable.
Track Out, Intersession and Summer Day Camp have a $20 late fee added to the price of the program when registering three days or less before the program start date.
Holiday Care Days have a $10 late fee added to the program price when registering three days or less before the program start date.
Before and After School Programs (Weekly) have a $10 late fee added to the program price when registering three days or less before the program start date.
Cancellations and Refunds
If you cancel before the program starts, you will be charged the non-refundable deposit fee. If you cancel after the program has begun, you will be charged the full program fee.
To cancel a youth/school program, the YMCA must receive written/email notice two weeks prior to the start of the program. The YMCA will communicate acknowledgment of the cancelation notice. If you do not receive a notification, please contact the YMCA Customer Service Center.
If canceling before a program has started, you will be charged the nonrefundable registration fee/deposit. If you cancel after the program has begun, you will be charged the full fee. YMCA registration fees and/or deposits are non-refundable.
If a refund is due, it will first be applied to any past-due balances (program fees, membership dues, etc.). All refunds are issued to the original form of payment. Refunds are issued within two weeks of the cancelation date. Not attending a program does not entitle you to a refund. When you enroll in a program, you are reserving space, time, and staffing whether or not your child attends the program.
If the school/school system changes the calendar, the YMCA will fully refund by-the-week or by-the-day purchases affected by the change. The YMCA will fully refund by-the-year purchases affected by the change at the end of the school/school system academic year.
The YMCA will not issue refunds due to inclement weather.
The YMCA will not provide refunds for program days missed due to injury, illness, direct exposure or required medical quarantine.
Inclement Weather
For all children attending YMCA Before School, After School, Y Learning or Track Out Camp programs, school decisions regarding inclement weather delays and closings may impact YMCA programs.
The YMCA will follow the decisions below when inclement weather affects school hours. Some of these decisions will follow the public school system in the district where your YMCA is located.
The YMCA reserves the right to cancel any session or part of a session in any weather situation when, in its judgment, will make attendance unsafe, impractical or will cause undue burden on YMCA resources. As a reminder, the YMCA does not offer refunds when programs close due to inclement weather.
If your child attends a YMCA program located at a YMCA of the Triangle branch facility and the public school system schools in your YMCA’s school district:
ARE DELAYED
Before School, Homeschool Hub, Track Out Camp and Holiday Care programs may also be delayed. The YMCA will notify parents via email and our website in the event of a delay.
CANCEL AFTER SCHOOL ACTIVITIES/PROGRAMS OR CLOSE SCHOOL EARLY
After School programs may be closed. This will depend on the timing of the school district’s decision and the YMCA’s ability to safely operate our buses to pick children up from their schools and transport them to our YMCA’s. If the Y is unable to provide transportation from your child’s school to the YMCA, we will notify parents via email.
Note: Sometimes school districts make these decisions late in the school day due to worsening weather conditions. The YMCA is notified of these decisions at the same time parents are notified. We will do our best to communicate via email and our website as soon as possible in these rare situations.
Track Out, Holiday Care and Homeschool Hub programs may remain open until 6 p.m. if it is safe to do so. If Track Out, Holiday Care or Homeschool Hub need to close early, the YMCA will notify parents via email.
ARE CLOSED
Before School, After School, Homeschool Hub and Track Out programs will be closed. If there are multiple days of school closures, the YMCA may be able to open Track Out Camp on the second day of school closure or beyond. If this is possible, the YMCA will communicate with families who are registered for Track Out programs via email.
If your child attends a YMCA Program located at a school facility and your child’s school:
IS DELAYED
Before School will be delayed by the same amount of time as the school where the program is located. For example, if schools are delayed two hours, a YMCA Before School program that typically starts at 7 a.m. will start at 9 a.m.
CANCELS AFTER SCHOOL ACTIVITIES OR CLOSE SCHOOL EARLY
After School and Y Learning programs will be closed. When schools cancel sports, and other after school activities, or dismiss early, this impacts after school providers like the YMCA. As such, Y after school programs will not be able to operate.
Note: Sometimes school districts make these decisions late in the school day due to worsening weather conditions. The YMCA is notified of these decisions at the same time parents are notified. We will do our best to communicate via email and our website as soon as possible in these rare situations.
IS CLOSED
Before School, After School and Y Learning programs will be closed.
YMCA Member Code of Conduct
The YMCA is committed to providing a safe and welcoming environment for all.
The YMCA is committed to providing a safe and welcoming environment for all. To promote safety and comfort, the YMCA asks all persons to act appropriately at all times when in our facilities, on our property or participating in our programs.
We expect persons using the YMCA to act maturely, to behave responsibly, and to respect the rights and dignity of others.
The actions listed below, which are not intended to be an all-inclusive list of behaviors, are considered inappropriate and are prohibited in our facilities or programs:
- Using or possessing alcohol or illegal drugs on YMCA property, in YMCA vehicles or facilities, or at YMCA-sponsored programs.
- Physical contact with another person in an angry, aggressive, or threatening way.
- Verbally abusive behavior, including profanity, angry language, swearing or name-calling.
- Theft or behavior that results in the destruction or loss of property.
- Sexually explicit conversation or behavior; any sexual contact with another person.
- Carrying or concealing a weapon or any device or object that may be used as a weapon.
- Derogatory or unwelcome comments based on an individual’s race, color, sex/gender, gender identity, religion, age, national origin, disability, sexual orientation, veteran status or other considerations protected by law.
- Harassment or intimidation by words, gestures, body language, or any type of menacing behavior.
- Cellphone photography or unauthorized photography of facilities, members or participants.
- In universal locker rooms, we ask members to be as modest and discreet as possible. Nudity is not allowed.
- Using YMCA facilities to work with a “client”, or facilitate a “third-party program” regardless of membership status, without being an employee of the YMCA.
- Smoking on YMCA property – All YMCA buildings and grounds are smoke and tobacco-product-free environments. This includes vaping and e-cigarettes.
- Inappropriate or revealing attire (This includes thongs.)
- Loitering within facilities or on the grounds of the YMCA after being requested to depart the YMCA’s property
- Use of social networking websites in a manner that is contrary to the YMCA’s mission is detrimental to the community or is in violation of the law.
YMCA leadership reserves the right to deny access or membership to any person who violates the Code of Conduct and/or has been accused or convicted of any crime involving physical, verbal or sexual abuse, is or has been a registered sex offender, has never been convicted of any offense related to the sale, possession and/or transportation of illegal drugs, is currently under the influence of illegal or dangerous drugs or chemicals, narcotics, or intoxicating beverages, or has been accused or convicted of any crime or accused of any conduct that would, in the YMCA’s sole judgment be contrary to the YMCA’s commitment to providing a safe and welcoming environment for all. While an incident is being investigated, the membership of the person(s) accused of violating this Code of Conduct may be temporarily suspended pending a final decision.
Anyone who feels that this Code of Conduct is being violated should immediately report the behavior to a staff member on duty. YMCA staff members are eager to be of assistance.
Suspension or termination of YMCA membership may result from a violation of this Code of Conduct. While an incident is being investigated, the membership of the person(s) accused of violating this Code of Conduct may be temporarily suspended pending a final decision.
Please note: Our YMCAs utilize video technology to protect all persons. Cameras are installed in open/public areas only and not in private areas such as locker rooms, restrooms, etc.
YMCA Youth Code of Conduct
We believe in creating a safe, secure and fun environment where all youth have the opportunity to learn the importance of demonstrating good character.
At the YMCA of the Triangle, our behavior expectations and discipline procedures are based on our core values of caring, honesty, respect, responsibility and faith. We believe in creating a safe, secure and fun environment where all youth have the opportunity to learn the importance of demonstrating good character. We believe that in order to do this, all youth need to know and understand the rules and expectations for appropriate behavior. We also believe that when youth do not follow the rules or when they demonstrate inappropriate behavior, we have an opportunity to help youth learn from their mistakes.
The YMCA promotes behavior guidance and discipline through creating a positive environment, developing structure and clear limits, promoting social and emotional learning, reinforcing our core values and addressing challenging behaviors.
The YMCA of the Triangle youth programs use six simple rules to communicate behavior expectations to the youth in our care. The purpose of these rules is to ensure the safety of our campers and staff and to create a positive environment for all. These rules are:
- Listen and follow directions.
- Do what’s right.
- Keep your hands and feet to yourself.
- Try everything and do your best.
- Be kind. If you see or hear something unkind, say something.
- Be safe and have fun!
All youth are expected to follow the rules established by the YMCA for the safety of all youth in the program. Your cooperation and support ensure that all youth have a safe and fun experience.
The YMCA does not allow the following behaviors including but not limited to:
- Any action that could threaten the physical, mental or emotional safety of the youth, other youth or staff. I understand language or behavior that diminishes others on the basis of their race, ethnicity, gender, sexual orientation or religion is prohibited and will not be tolerated.
- Destructive behavior
- Behavior that is a violation of personal boundaries or is of a habitual nature and negatively impacts the program, and/or safety and enjoyment of others
- Behavior or language that is of a sexual nature
- Some behaviors could result in immediate suspension or dismissal.
The YMCA uses positive discipline which means staff members promote desired behaviors through teaching and reinforcement. Staff will redirect or problem-solve with youth when they are not displaying desired behaviors, rather than restrict behaviors by taking away opportunities or controlling youth with fear of punishment. We believe this approach focuses on the needs of the youth and contributes positively to the youth’s overall development. Staff shall use positive discipline, which shall include the following:
- Communicate to youth using positive statements
- Encourage youth, with adult support, to use their own words and solutions in order to resolve interpersonal conflicts
- Communicate with youth by getting on their level and talking to them in a calm, quiet manner about the behavior that is expected
There are times when restrictions may be necessary and will most likely be directly linked to the health, safety or well-being of the youth or others. The YMCA staff does not use corporal punishment under any circumstance. In the event of a youth harming themselves, another youth, or an adult, staff may physically restrain the youth to ensure safety.
YMCA Waiver
Every time a participant registers for a program or purchases a membership, the waiver is reviewed and signed.