HR Operations Coordinator

POSITION SUMMARY: 

The Human Resources (HR) Operations Coordinator plays a key role in supporting the day-to-day operations of the People Operations Team by managing high-volume, administrative HR processes. This position is responsible for accurately processing employee-related transactions, responding to routine inquiries, and maintaining timely and consistent communication across the association. 

The HR Operations Coordinator serves as a central point of support for administrative requests, including HR action processing, employment verifications, and shared inbox management. By ensuring accuracy, responsiveness, and strong organization, this role helps maintain efficient processes and a positive employee experience. 

They are responsible for managing these functions in accordance with the stated mission, goals, and policies established by the administrative staff, governing committees, and Board of Directors of the YMCA. 

ESSENTIAL FUNCTIONS: 

HR Processing & Support 

• Process employee transactions in the HRIS system, including hires, status changes, pay updates, and terminations, ensuring accuracy and timeliness. 
• Manage incoming HR action requests from branches, track progress, and ensure completion within established timelines. 
• Support hiring and offboarding administrative tasks, including system entry, and documentation tracking. 
• Complete employment verifications and standard documentation requests in a timely and professional manner. 
• Maintain accurate employee records within HRIS and vendor systems, ensuring data integrity and complete electronic documentation. 
• Monitor shared human resources inboxes and respond to routine questions with clear guidance on standard HR processes. 
• Communicate proactively with branches regarding request status, timelines, and next steps. 

Payroll & Timekeeping 

• Support payroll and timekeeping processes by processing required updates, assisting with payroll tools, and resolving routine issues. 
• Provide guidance to employees on timekeeping and payroll questions.

Team Operations 

• Collaborate with People Operations Specialists to support workflow alignment and handoffs. 
• Maintain organized documentation, tracking tools, and standard processes. 
• Build strong working relationships and communicate clearly across the team and branches. 
• Maintain professional knowledge through training and team collaboration. 
• Completion of all required annual trainings related to safety, compliance, and child protection as assigned. 
• Perform additional duties as assigned. 
   

QUALIFICATIONS: 

• High School Diploma/GED and 1+ year related administrative or human resources experience 
• Familiarity with HRIS systems a plus. 
• Strong computer skills with accurate, efficient data entry across multiple platforms. 
• Proficiency with standard office software (e.g., Microsoft Word and Excel) and the ability to learn and navigate HR systems.  
• Strong communication skills, including written, verbal, and public-facing interactions. 
• Demonstrated commitment to building community and fostering meaningful relationships through mission-driven work and cross-department collaboration. 
• Experience supporting organizational initiatives and staff development within a team-based, service-oriented environment. 
• Ability to coordinate projects, workflows, and schedules effectively in a dynamic setting. 
• Demonstrates high level of initiative, sound judgment, and strong organizational and time-management skills. 
• Bilingual or multilingual skills preferred, but not required. 

WORK ENVIRONMENT & PHYSICAL DEMANDS: 

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. 

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.   
• The employee frequently is required to sit and reach and must be able to move around the work environment.  
• The employee must occasionally lift and/or move up to 10 pounds.  
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.  
• The noise level in the work environment is usually minimal to moderate.  
• Must be able to provide valid identification for employment eligibility verification.   
• Must possess a valid driver’s license and have access to reliable transportation.   
• A clean driving record is required to meet YMCA insurance standards.   
• Travel between branch locations or to off-site meetings and events may be required.   
• Must reside in the YMCA of the Triangle service area (Raleigh-Durham-Chapel Hill and surrounding areas). 
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.